Understanding The Always-Angry Boss

Friday, June 07, 2019 @ 7:08 PM

Do you know a boss or leader who is super-confrontational? Lacks tact? Sees everything in black or white? Can win the point, but lose the person? Henry Cloud and John Townsend talk about what might be missing in that leader's life

"Randy, a bright financial manager, had achieved much success in his field. As chief financial officer for several companies, he was valued for his ability to forecast a company’s financial needs. But whenever someone questioned his decisions or opposed him in any way, he could get vicious. He had a knack for turning normal conflicts into win-lose confrontations; matters of simple disagreement quickly became adversarial. His basic orientation was 'for' and 'against.' If someone questioned him, he assumed that person was 'against' him, and he began to mobilize his defenses to fight off the 'attack.'

This leader lived by fear rather than by faith. In early childhood he had not had been able to put his mom's love inside. He could not "....write kindness and truth on the tablets of his heart." His heart was too busy fighting an imagined enemy.

"Randy’s pattern of insecurity interfered with his ability to keep a job. He would do well for a while in a company, his strengths shining and the CEO generally pleased with his accomplishments, until his adversarial mode of operation would divide the management team. Lines would be drawn until finally the president would figure out what was going on and let Randy go. Randy’s insecurity came from a lack of basic trust at his core. Without a mother’s love inside, Randy experienced the world as a hostile and dangerous place. His role in this world was to defend himself."

Consequences and hard work can do much to help this person heal and grow. Accountability, anger management, therapy and executive coaching can help him get the love and integrity in his heart along with deep, real friendship where he can bring his real self with it's needs and hurts to a safe place.

Cloud, Henry, Boundaries And Leaders: How To Be Ridiculously In Charge

Cloud, Henry, Townsend, John. The Mom Factor: Dealing with the Mother You Had, Didn't Have, or Still Contend With (p. 30).